We all know that the change of seasons and frequent vacations for the holidays can have a hectic effect on scheduling. This is a good time to remind your customers in your next newsletter or via your Facebook site what your policy is on the following items:
Poor Weather. What should your clients expect during foul weather? What denotes “foul” weather in your area? How are make-up cleanings for recurring clients managed?
Travel Dates. What is your policy for cancellations or reschedules? How much advance notice do you require? Is there a fee for last minute cancellations?
Special Cleaning Requests. Do you offer additional cleaning services for your clients that are preparing for guests or need post-party clean up? What is the best way for them to schedule this with you? How much advance notice do you need?
This year be a step ahead of your clients as they deal with their changing schedules. They will appreciate your early (and organized) reminders.