“If it ain’t broke, don’t fix it”? Right? It’s a phrase that we as owners tend to model when things get comfortable. It can also be a phrase that acts as a brick wall, cutting us off from opportunity and the drive to push forward. I would like to introduce Kelly. Kelly is a clea
It’s the summer time. The sun is out, the weather is warm, and as a service industry business owner times may be a little slow. The lazy days of summer are upon us and we have to do something about it! You may think a summer slowdown is just part of your business cycle. People are on vacation.
Is the world facing a pandemic of Swine Flu? The details are not yet known. A new strain of a potentially deadly swine flu first reported two weeks ago in Mexico, where it has now infected roughly 2000 worldwide, and has taken the lives of over 50 people in Mexico and one person in the U.S. The flu
Man takes pry bar to self-check till: Machine whacked after speaking to him in Spanish “Well, let’s look at it this way: At least, this guy wasn’t buying a blowtorch,” is the way reporter, Brad Wong, in the Seattle Times article starts this “stranger than fiction”
You may have noticed your clients being a little more cranky than usual as the stress of the holiday season takes hold. My tip this week is to remember to use humor whenever possible to avoid customer problems. Consider this, Southwest Airlines immediately set themselves apart from the rest of the p
Question: I own a service business with 20 people in the field. I’ve been looking at last year’s sales figures, and I am happy that we grew 15%, but I can’t help but wonder why that number was not bigger. We have been experimenting with some new marketing campaigns, and are getting
Question: The holidays are here and I am already getting questions from my staff about tips. What kind of tipping policy do you recommend? Should the employees be able to keep them, or pool them? Answer: This question comes up every year, and it’s a tricky one. Both allowing employees to accep
Did you know there is a simple tool that will save you time in training your employees, make customer service easier, and ensure that your business will live on – even if you aren’t around? The tool is a documented Method & Procedure. A Method & Procedure serves multiple purposes