Did you know there is a simple tool that will save you time in training your employees, make customer service easier, and ensure that your business will live on – even if you aren’t around? The tool is a documented Method & Procedure.
A Method & Procedure serves multiple purposes, but primarily it defines your unique service, and exactly how you complete that service. For employees, it is a roadmap for training and getting the job done efficiently and to your specifications. For customers, it is peace-of-mind that no matter who performs their service, it will be done in the manner they expect, with the outcome they expect.
If you aren’t using a Method & Procedure, I encourage you to think twice about it. It is time well spent in getting your business self-running, and even supplies the “auto-pilot” mechanism you need to get out of the field, out of the office, or to free up your time to work on other business goals.