QUESTION: I feel like I’m constantly going back and forth with my employees. I train them when they are originally hired, but I still receive complaints about their work. How can I get them to do the job the way I would do it myself?
ANSWER: Training is one of the hardest parts of any business, especially given high turnover and the time it takes to effectively train a new employee. Over the years, I’ve discovered that training right the first time is equal parts perseverence, patience and practice.
To achieve the same results with each new employee, you first need to develop a solid method and procedure for every job task. This means documenting exactly how you would do each task, down to the minute details. Secondly, you need to establish a training procedure than emphasizes repetition, and clear guidelines. This helps the employee understand that training is a serious process, and it will be dependent on them keeping and growing in their job.
While this all might sound like a heap of work, it will pay off in many ways. You’ll have a system that will take over much of the training for you, which will save you hundreds in terms of the time you’ll be able to spend pursuing new business. Also, having a set training systems adds huge value should you ever consider selling your business.
Taking training seriously pays off, and you’ll notice the difference as soon as you implement a training program.