YourCleaningBusiness

Are you paying too much? Are you paying too little? Do your staff find that you have great opportunity at your company? Find out how you rate. Take the quiz.

* Takes 5 Minutes (25 quick questions). Your results will be emailed to you immediately.

Your email address:

Your name:

Company name:

1. Do you agree or disagree that the following statement matches your company: “My employees feel they have complete control over their income, and know roughly how many hours they can expect from week to week.”

Strongly agree

Somewhat agree

Neither agree or disagree

Somewhat disagree

Strongly disagree

2. Do you agree or disagree that the following statement matches your company: “My employees feel that the company is inherently fair.”(Staff report companies feeling inherently fair when there are common rules, employees feel they have a voice, everyone feels on equal footing, the staff feel they get credit for their ideas, there is great management, and the leadership of the company truly cares about the staff)

Strongly agree

Somewhat agree

Neither agree or disagree

Somewhat disagree

Strongly disagree

3. Do you agree or disagree that the following statement matches your company: “My compensation for my staff is extremely competitive among other cleaning companies, and much more generous than a clerk’s compensation in your region. Staff would describe the job as “paid well”.”

Strongly agree

Somewhat agree

Neither agree or disagree

Somewhat disagree

I don’t know what my competitors and other hourly jobs pay.

4. Do you agree or disagree that the following statement matches your company: “My company has clearly defined, written job description and understandable expectations for each job at my company.”

Strongly agree

Somewhat agree

Neither agree or disagree

Somewhat disagree

Strongly disagree

5. Do you agree or disagree that the following statement matches your company: “My staff completely understand and can explain how much they get paid. They understand what hourly rate it compares to, weekly income and monthly income.”

Strongly agree

Somewhat agree

Neither agree or disagree

Somewhat disagree

Strongly disagree

6. How would you describe your compensation for travel time for your staff?

All travel time for every employee is paid at their normal pay rate.

All travel time for every employee is paid at a reduced pay rate.

Some work related travel time is paid for, and some is not.

No travel time is paid for.

7. How would you describe your compensation for non-cleaning and non-travel time for things like meetings, check in/out times, washing rags, etc. (we’ll call it “meeting, etc.”)?

All “meeting, etc.” for every employee is paid at their normal pay rate.

All “meeting, etc.” for every employee is paid at a reduced pay rate.

Some of “meeting, etc.” is paid for, and some is not.

No “meeting, etc.” is paid for.

8. How are staff uniforms paid for?

The company purchases two sets or more of uniforms for each employee.

The company purchases one set of uniforms for each employee.

The company partially pays for uniforms for each employee.

Staff members are expected to purchase their uniforms.

9. How would you best describe staff productivity standards for your staff (the speed at which you expect them to perform certain cleaning tasks)?

Cleaning standard times have been well-tested, they are fair and reasonable, they are posted within the company, and our training program teaches all of our staff to meet them.

Cleaning standard times have been well-tested and most people know them and can meet them, but they are not posted.

We know somewhat how long things should take to clean, but many of our cleaning crew cannot clean at the speed standard that we set.

I don’t know how long it takes to clean certain tasks, nor do our staff know what the standards are, and but most of the cleaners clean at an adequate pace.

I don’t know how long it takes to clean certain tasks, nor do our staff know what the standards are, and many team members are very slow cleaners.

10. How would you best describe your vacation policy?

All employees may request unpaid time off for up to 10 days per year with reasonable notice and approval. There are also opportunities for staff to earn or accrue paid time off.

All employees may request unpaid time off for up to 5 days per year with reasonable notice and approval. There are also opportunities for staff to earn or accrue paid time off.

All employees may request time off and most of what is requested is granted, but there is very limited or no option for paid time off.

Time off is difficult to manage, so time off is allowed, but but there are stringent limitations on it (more than 30 days a year are blacked out)

Taking any time off is discouraged.

11. In the terms of productivity are there clear rules about what employees should do if the job is going to take longer than the calculated cleaning time?

Yes, there is an approval process in place for staff when job times are going over estimated, and staff will be paid more for approved exceptions.

Yes, there is an approval process in place for staff when job times are going over estimated, and staff MAY be paid more for approved exceptions, depending on who is requesting.

Yes, there is an approval process in place for staff when job times are going over estimated, but staff are not ever paid more for approved exceptions..

No, there is not an process for the employee to request more time for the cleaning when things are estimated to take longer, AND they will not be paid more hours or more commission for jobs that exceed their estimated time.

12. Do you agree or disagree that the following statement matches your company: “Payroll at our company is always ran and distributed on time, with an extremely high accuracy standard, and staff complaints about errors are extremely rare.”

Strongly agree

Somewhat agree

Neither agree or disagree

Somewhat disagree

Strongly disagree

13. Do you agree or disagree that the following statement matches your company: “Every staff member fills out their own time sheet, and signs a statement confirming the sheet’s accuracy, and adherence to break schedules, etc.”

Strongly agree

Somewhat agree

Neither agree or disagree

Somewhat disagree

Strongly disagree

14. Do you agree or disagree that the following statement matches your company: “My company offers regular performance evaluations for every employee, and each includes specific, measurable goals, and generous raises or bonuses related commensurate with performance “

Strongly agree

Somewhat agree

Neither agree or disagree

Somewhat disagree

Strongly disagree

15. Please select the statement that best describes the frequency of your staff evaluations.

Staff performances and raises are given every 3 months for most employees.

Staff performances and raises are given every 4 months for most employees.

Staff performances and raises are given every 6 months for most employees.

Staff performances and raises are given every 12 months for most employees.

Staff performances and raises are given sporadically, unevenly or not at all.

16. Do you agree or disagree that the following statement matches your company: “I know and understand the federal, state and local labor laws regarding overtime, wait time, breaks and other labor requirements.”

Strongly agree

Somewhat agree

Neither agree or disagree

Somewhat disagree

Strongly disagree

17. Do you agree or disagree that the following statement matches your company: “Our company has opportunities for advancement to many positions, the growth path printed and visible for all of the staff, and everyone knows their growth options”

Strongly agree

Somewhat agree

Neither agree or disagree

Somewhat disagree

Strongly disagree

18. Do you agree or disagree that the following statement matches your company: “Raises are distributed fairly and evenly with the same standards for all. “

Strongly agree

Somewhat agree

Neither agree or disagree

Somewhat disagree

Strongly disagree

19. Do you agree or disagree that the following statement matches your company: “Performance evaluations are mostly positive and motivating, and represent all hard skills (cleaning) and soft skills that help the company live its core values and vision (communication, professionalism, and other non-cleaning skills). “

Strongly agree

Somewhat agree

Neither agree or disagree

Somewhat disagree

Strongly disagree

20. Do you agree or disagree that the following statement matches your company: “Performance evaluations are given with one-on-one mentoring meetings with each staff members, where are hard issues are met head-on, but the staff leaves motivated with personal goals of achievement“

Strongly agree

Somewhat agree

Neither agree or disagree

Somewhat disagree

Strongly disagree

21. Do you agree or disagree that the following statement matches your company: “When it is time for Performance Evaluations staff are not surprised with any bad news because feedback has been given and handled on a daily basis as it occurs“

Strongly agree

Somewhat agree

Neither agree or disagree

Somewhat disagree

22. Do you agree or disagree that the following statement matches your company: “My staff have a measured way of seeing their quality level all of the time“

Strongly agree

Somewhat agree

Neither agree or disagree

Somewhat disagree

Strongly disagree

23. Do you agree or disagree that the following statement matches your company: “Team leaders, Trainers, Supervisors and other starter level Technicians are evaluated on higher level skills like their ability to manage the job, quality assurance, leadership and training skills.“

Strongly agree

Somewhat agree

Neither agree or disagree

Somewhat disagree

Strongly disagree

24. Thinking about your current employees, would you say that “employees show up for work…”

Completely motivated and ready to start their shift

Pretty motivated

Somewhat motivated

Some are completely unmotivated

The majority are completely unmotivated

25. Which statement best describes your employee retention?

Outstanding! 80% or more of our employees that make it through training stay one year or more.

Very good, Between 50% and 79% of our employees that make it through training stay one year or more.

Good. We have a number of people who have been here over one year, and good chunk who stay just under a year.

It could be better. Many of our employees stay between 6 months to 11 months.

We are hurting. Currently we are losing the majority of people as fast as we get them.

26. Thank you for taking the quiz. Do you have any thoughts or questions you care to share?

QUIZ: Do Your Staff think Your Wages are out of the Dark Ages?

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